Product Warranty
Royal Carpets warrants that all carpets sold are free from defective materials and workmanship.
Royal Carpets will repair or replace defective products or parts of products, at their sole discretion, that are deemed by Royal Carpets to be defective due to a manufacturing defect. This warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the materials used.
1. CLAIM PROCEDURE
Any claims will have to be emailed to sales@royalgallerysg.com attached with photos of defects, and order number.
2. Conditions:
- Proper care of your Royal Gallery investment is essential to preserving your rights under this warranty. We do not warrant the quality or performance of any detergents, abrasives or other cleaning agents, nor of any non-Royal Carpets parts or accessories.
- This warranty will not cover damage from negligence, abuse, accidents or pets.
- This warranty does not apply if product is used outdoors, unless specifically stated otherwise.
- If any product modification is made by consumers or other parties not authorized by Royal Gallery, this warranty will be void.
- This Warranty does not cover items that are not purchased directly from Royal Gallery.
- All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
- RoyalGallery shall have the sole authority to decide whether or not to repair or replace any part(s) of the repair.
- Any item repaired or replaced under this limited Warranty will be covered by the limited Warranty for the remainder of the original warranty period only.
- This warranty covers the costs of replacement parts, labor and transportation in the event of a manufacturing defect detected during the warranty period.
- For any manufacturing defects detected after the warranty period, the purchaser bears the cost of all material components and replacement parts and any labour charges as well as transportation costs related to the repair
What is your non-return policy?
Our products are high end luxury furniture . Every sofa is heavily customized and tailored with hours of craftmanship.
Any items purchased from Royal Sofa is non-refundable.
To receive an exchange, the original item MUST be in new condition and returned without:
- Broken Legs
- Signs of wear and tear
- Damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be able for exchanged
Note: Please email us at sales@royalgallerysg.com
ORDER CHANGE OR CANCELLATION
If you change your mind and decide to cancel your order or any item(s) in your order, please contact us within 24 hours of placing the order and we will be happy to cancel it for you with no additional charges incurred.
Note: if you want to cancel an order for a sofa or carpet , you must contact us via phone within 48 hours of placing the order and provide your order number.
TYPES OF DELIVERY
1. Standard Delivery
Carpets, rugs and round rugs will be delivered via third party logistics professionals.
Items via standard parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, moving of items into any room into your home.
You will be able to track your order using the tracking code included in your email.
On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, reschedule your delivery with us. By leaving an expensive package at your doorstep, you put yourself at risk.
Delivery partners will either attempt to reschedule another delivery or return items immediately to our distribution center. A member of the Royal Carpet team will then contact you to schedule another delivery date.
Can I cancel my order and ask for a refund ?
Cancellation has to be made within 48hours as delivery can take up to 1-2days.
Due to our refund policy we are subjected to refund 80% of the original amount deposited if you have passed the 48hr mark and items delivered will only be subjected to 50% refund.
To request cancellation please contact us via WhatsApp or email us at sales@royalgallerysg.com. Note: Please provide us with your order Number*
RECEIVING ITEMS
In order to protect yourself, on delivery, please inspect the item(s) and the surroundings carefully before our delivery team leaves the premise.
Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. When you sign an acceptance of delivery order, you are indicating to the provider that you have accepted the condition of goods and all surrounding conditions. Any discrepancies reported will not be accepted and Royal Carpet reserve the right to reject any claims that are incurred after delivery of your items.
Please email sales@royalgallerysg.com and include a description of the fault and photos/videos showing the damage. We will respond to your request within two business days. Incomplete problem descriptions can result in delays; we appreciate your patience.
Royal Carpets has the right to determine whether a part has failed due to a defect or wear and tear. Royal carpet will, at its sole discretion, offer replacement or repair services for eligible orders.. All replacement or repair of item(s) will depend on the next available schedule. Royal Carpet shall not be liable for any consequences of delay in the delivery of the replacement item to you, and no such delay shall entitle you to treat this agreement as being repudiated by us. Because replacement is the only option following purchase, consumers are not able to return the goods they purchase.
INCORRECT ADDRESS DURING DELIVERY
To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery and charge you an additional $5 Delivery fee.
RESCHEDULING OF DELIVERY
Customers may reschedule the delivery at no additional cost within 24 hours of purchase.
Additional charges paid for peak hour delivery time slots will not be refunded if the rescheduled delivery falls on a standard delivery time slot.
DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT
Please inform the delivery driver that he needs to contact your condo manager or speak to you directly before delivering to your unit.
Holding Storage
Royal Carpets will offer free storage for up to three months from the estimated delivery date. After that time, we will charge 5% of the item's value per month and subject it to GST. To request for storage, please indicate a note in the Special Request or speak to us via call. We'll hold onto your goods until further instructions from you.
3. WARRANTY PERIOD:
RoyalCarpets products are made of the highest quality materials. Our rigorous testing guarantees their strength and durability.:
| Product | Warranty Information |
|---|---|
Frame structure: |
1Year Warranty |
Soft furnishings: Foam, fibre fillings, feathers, fabric covers: |
1 Year Warranty |
Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms: |
1 Year Warranty |