Our products are high end luxury furniture . Every sofa is heavily customized and tailored with hours of craftmanship.

Any items purchased from Royal Sofa is non-refundable. 

To receive an exchange, the original item MUST be in new condition and returned without:

  • Broken Legs
  • Signs of wear and tear 
  • Damage or stains

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be able for exchanged 

Note: Please email us at sales@royalgallerysg.com

ORDER CHANGE OR CANCELLATION

If you change your mind and decide to cancel your order or any item(s) in your order, please contact us within 24 hours of placing the order and we will be happy to cancel it for you with no additional charges incurred.

Note: if you want to cancel an order for a sofa or carpet , you must contact us via phone within 48 hours of placing the order and provide your order number.

TYPES OF DELIVERY

1. Standard Delivery

Carpets, rugs and round rugs will be delivered via third party logistics professionals.

Items via standard parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, moving of items into any room into your home.

You will be able to track your order using the tracking code included in your email.

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, reschedule your delivery with us. By leaving an expensive package at your doorstep, you put yourself at risk.

Delivery partners will either attempt to reschedule another delivery or return items immediately to our distribution center. A member of the Royal Carpet team will then contact you to schedule another delivery date.

Can I cancel my order and ask for a refund ?

Cancellation has to be made within 48hours as delivery can take up to 1-2days.

Due to our refund policy we are subjected to refund 80% of the original amount deposited if you have passed the 48hr mark and items delivered will only be subjected to 50% refund. 

To request cancellation please contact us via WhatsApp or email us at sales@royalgallerysg.com. Note: Please provide us with your order Number*

RECEIVING ITEMS

In order to protect yourself, on delivery, please inspect the item(s) and the surroundings carefully before our delivery team leaves the premise.

 

Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. When you sign an acceptance of delivery order, you are indicating to the provider that you have accepted the condition of goods and all surrounding conditions. Any discrepancies reported will not be accepted and Royal Carpet reserve the right to reject any claims that are incurred after delivery of your items.

Please email sales@royalgallerysg.com and include a description of the fault and photos/videos showing the damage. We will respond to your request within two business days. Incomplete problem descriptions can result in delays; we appreciate your patience.

Royal Carpets has the right to determine whether a part has failed due to a defect or wear and tear. Royal carpet  will, at its sole discretion, offer replacement or repair services for eligible orders.. All replacement or repair of item(s) will depend on the next available schedule. Royal Carpet shall not be liable for any consequences of delay in the delivery of the replacement item to you, and no such delay shall entitle you to treat this agreement as being repudiated by us. Because replacement is the only option following purchase, consumers are not able to return the goods they purchase.

INCORRECT ADDRESS DURING DELIVERY

To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery and charge you an additional $5 Delivery fee.

RESCHEDULING OF DELIVERY

Customers may reschedule the delivery at no additional cost within 24 hours of purchase.

Additional charges paid for peak hour delivery time slots will not be refunded if the rescheduled delivery falls on a standard delivery time slot.

DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT

 

Please inform the delivery driver that he needs to contact your condo manager or speak to you directly before delivering to your unit.

Holding Storage 

 Royal Carpets will offer free storage for up to three months from the estimated delivery date. After that time, we will charge 5% of the item's value per month and subject it to GST. To request for storage, please indicate a note in the Special Request or speak to us via call. We'll hold onto your goods until further instructions from you.