Our products are high-quality certified persian carpets. Every carpet is brand new. They have exquisite value that can be seen in their historical significance and the recognition and appreciation they have received around the world.

Any items purchased from Royal Carpets is non-refundable. Only exchange can be made within 30 days of the delivery date. See additional information on exchanges below

To receive an exchange , the original item MUST be in new condition and returned without:

  • Pet danderr
  • Dirt and stains
  • Signs of wear and tear 
  • Damage or stains

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be able for exchanged 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. 

ORDER CHANGE OR CANCELLATION

If you change your mind and decide to cancel your order or any item(s) in your order, please contact us within [x] hours of placing the order and we will be happy to cancel it for you with no additional charges incurred.

Note: if you want to cancel an order for a carpet, you must contact us via phone within 48 hours of placing the order and provide your order number.

ORDER CONFIRMATION

RoyalCarpets will send an e-mail confirmation of your order within the day of purchase. The confirmation will reflect the products you have ordered, as well as the lead time. It is your responsibility to check the accuracy of this information. RoyalCarpets will not be obligated to fulfil the order if there are any discrepancies after 48 hours have passed from the time of purchase.

HAVE ANY QUESTIONS?

Email us at sales@royalgallerysg.com

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