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Product Warranty

 Royal Gallery warrants that all carpets sold are free from defective materials and workmanship.

Royal Carpets will repair or replace defective products or parts of products, at their sole discretion, that are deemed by Royal Carpets to be defective due to a manufacturing defect. This warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the materials used.

1. CLAIM PROCEDURE

Any claims will have to be emailed to

support@royalgallerysg.com attached with photos of defects, and order number.

2. Conditions: 

  • Proper care of your Royal Gallery investment is essential to preserving your rights under this warranty. We do not warrant the quality or performance of any detergents, abrasives or other cleaning agents, nor of any non-Royal Gallery parts or accessories.
  • This warranty will not cover damage from negligence, abuse, accidents or pets.
  • This warranty does not apply if product is used outdoors, unless specifically stated otherwise.
  • If any product modification is made by consumers or other parties not authorized by Royal Gallery, this warranty will be void.
  • This Warranty does not cover items that are not purchased directly from RoyalGallery
  • All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
  • RoyalGallery shall have the sole authority to decide whether or not to repair or replace any part(s) of the repair.
  • Any item repaired or replaced under this limited Warranty will be covered by the limited Warranty for the remainder of the original warranty period only.
  • This warranty covers the costs of replacement parts, labor and transportation in the event of a manufacturing defect detected during the warranty period.
  • For any manufacturing defects detected after the warranty period, the purchaser bears the cost of all material components and replacement parts and any labour charges as well as transportation costs related to the repair.

    3. WARRANTY PERIOD:

    Royal Gallery products are made of the highest quality materials. Our rigorous testing guarantees their strength and durability.:

    Product Warranty Information

    Persian Carpets

     10 Year Limited Warranty

    Persian rugs

    10 Year Limited Warranty

    Persian round rugs 

    10 Year Limited Warranty