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Delivery

DELIVERY INFORMATION

We take pride in offering you the best quality carpets and are happy to deliver them to you in a timely manner. All our products are packaged for safe transit and will be handled by reputable third party logistics professionals.

Upon purchase of your order, we will contact you to schedule delivery. Delivery is subject to available slots. You may also refer to the Order Confirmation email for estimated delivery dates.

 

Order from us and rest assured knowing your purchase will be shipped the following time slots from Monday to Saturday: 10am-8pm.

 

Please contact us at sales@royalgallerysg.com for any special request. 

TYPES OF DELIVERY

1. Standard Delivery

Carpets, rugs and round rugs will be delivered via third party logistics professionals.

Items via standard parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, moving of items into any room into your home.

You will be able to track your order using the tracking code included in your email.

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, reschedule your delivery with us. By leaving an expensive package at your doorstep, you put yourself at risk.

Delivery partners will either attempt to reschedule another delivery or return items immediately to our distribution center. A member of the Royal Carpet team will then contact you to schedule another delivery date.

We will charge you $5 for each delivery rescheduled after your original delivery date.

RECEIVING ITEMS

In order to protect yourself, on delivery, please inspect the item(s) and the surroundings carefully before our delivery team leaves the premise.

 

Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. When you sign an acceptance of delivery order, you are indicating to the provider that you have accepted the condition of goods and all surrounding conditions. Any discrepancies reported will not be accepted and Royal Carpet reserve the right to reject any claims that are incurred after delivery of your items.

Please email help.sg@castlery.com and include a description of the fault and photos/videos showing the damage. We will respond to your request within two business days. Incomplete problem descriptions can result in delays; we appreciate your patience.

Royal Carpets has the right to determine whether a part has failed due to a defect or wear and tear. Royal carpet  will, at its sole discretion, offer replacement or repair services for eligible orders.. All replacement or repair of item(s) will depend on the next available schedule. Royal Carpet shall not be liable for any consequences of delay in the delivery of the replacement item to you, and no such delay shall entitle you to treat this agreement as being repudiated by us. Because replacement is the only option following purchase, consumers are not able to return the goods they purchase.

INCORRECT ADDRESS DURING DELIVERY

To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery and charge you an additional $5 Delivery fee.

RESCHEDULING OF DELIVERY

Customers may reschedule the delivery at no additional cost within 24 hours of purchase.

Additional charges paid for peak hour delivery time slots will not be refunded if the rescheduled delivery falls on a standard delivery time slot.

DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT

 

Please inform the delivery driver that he needs to contact your condo manager or speak to you directly before delivering to your unit.

Holding Storage 

Royal Carpets will provide up to3 months free storage from the estimated delivery date. After the 3 months' free storage period, storage charges will be at 5% of the item value per month and subjected to GST. To request for storage, please indicate a note in the Special Request or speak to us via call. We will reserve your goods for you until further instructions from you.